Strategy close to the operation, not distant in a slide deck
Big Bang was created to help small and mid-sized businesses connect fronts that usually grow apart: marketing, technology, customer service and process.
Strategy first, execution after
Before proposing a campaign, a website or an automation, we work to understand how the company sells, where the operation loses strength, and what needs to be prioritized.
Strategy and client relationships are led directly by Fabio Faria, Big Bang's founder, with more than ten years of experience in e-commerce and digital operations. That background shaped a practical view: tools and campaigns only create value when they work within the reality of the business.
What that changes in practice
Every recommendation — from a campaign to a process change — starts by understanding the client's real context, not applying a standard template. Different segments (a clinic, an engineering firm, an online store) require different communication and priorities.
A 6-step methodology
The same process, adapted to each client's size and urgency.
Context
Understanding the company, audience, offer, operations, budget and current moment.
Diagnostic
Identifying bottlenecks, risks, opportunities and blind spots.
Priority
Defining what should happen first and what can wait.
Build
Rolling out campaigns, technology, processes or materials.
Measure
Tracking indicators and checking real-world use.
Evolve
Adjusting course and moving to the next need.
What you can expect from us
Clear scope
The client knows what's included, what isn't, and what the next step is.
Direct communication
Decisions and priorities are explained without hiding the reasoning behind technical terms.
Honest recommendations
A solution isn't recommended when it doesn't fit the company's current stage.
Confidentiality
Data and information are handled responsibly.
No empty promises
Results depend on context, investment, execution and the maturity of the operation.
Founder
Fabio Faria
Founder — Big Bang AgênciaFabio Faria is the founder of Big Bang Agência and has worked for more than ten years in e-commerce and digital operations. His experience spans marketing, technology, customer service, vendors and process, which allows him to look at every project beyond a single deliverable.